ANSWERS TO YOUR QUESTIONS
Irish Delivery?
We dispatch internet orders within 7 working days. Delivery in Ireland is free on all orders of €125 and over. A cost of €6.99 will apply to shipping on all orders below this value. Once your order is shipped you will be notified by email and a tracking number for an post will be issued. (this email may end up in your spam folder). An Post will require a signature for goods on arrival and if no one is home goods will be returned to your nearest An Post mail centre for collection.
Do I have to pay to return an item? Yes. Remember, when ordering a belt use your actual jeans size to order.
European Delivery?
We dispatch internet orders within 7 working days. We use DHL or AnPost postal service for European Deliveries. Delivery within Europe is free for orders over €160 and a flat rate of €20 applies to orders below this value. All orders are tracked and will require a signature. Will I have to pay Duties/Taxes? No. How long will it take? 3 to 15 days after dispatch.
Do I have to pay to return an item? Yes. Remember, when ordering a belt use your actual jeans size to order.
United States Delivery?
We dispatch internet orders within 7 working days. Delivery to the United States is €25 and Free Delivery will be applied to orders over €160. We use DHL or An Post postal service for all of our US Shipping. Once your package is on the way you will receive an email with tracking details from DHL or AnPost. Deliveries sent by AnPost will be delivered by your local post office. All orders are tracked and will require a signature. How long will it take? 3 to 15 days after dispatch. Will I have to pay duties/taxes? As a rule in the United States if your order value is under $800 you will not have to pay import duties or tariffs. The Big man is talking about changing that but if he does we will notify you here when it happens.
Do I have to pay to return an item? Yes. Remember, when ordering a belt use your actual jeans size to order.
UK Delivery?
Whilst we have signed up with HMRC in the UK and have done everything they require to insure you receive no further charges on arrival we are noticing that about 10% of our packages are being stopped and the customer is being asked for duties and VAT payments. This is an inefficiency in the UK system that we cannot be held responsible for. If further duties and taxes are charged these will have to be paid for by the recipient. We dispatch internet orders within 7 working days. We use Parcelforce couriers for UK Deliveries. Delivery within the UK is free for orders over €160 and a flat rate of €12 applies to orders below this value. Once your package is on the way you will receive an estimated delivery date and tracking details for Parcelforce. When the package is in Ireland it can be tracked here and once it lands in the UK it can be tracked here. All orders are tracked and will require a signature. Do I have to pay to return an item? Yes. Remember, when ordering a belt use your actual jeans size to order.
HOW DO I CONTACT YOU?
Call us in Ireland on 00353 91 563859 or email mark@mishnoc.com
RETURNS POLICY AT MISHNÓC
By Post
Items purchased as Christmas gifts are eligible for returns in the normal way until January 14th 2025. At mishnóc we offer a no quibble returns policy. Full instructions on how to make a return will be included with your order. Just arrange your return within 14 days for a full refund. We do not offer free returns. We cannot offer returns for items which have been personalised. To arrange your return simply call Mark on 091 563859 or email mark@mishnoc.com. Refunds will be made to the the original payment method used less any delivery costs incurred by us. Please allow 3 to 4 working days for refunds to show on your account.
In Store
Returns can be made in store or by post to mishnóc, Unit 3, Cathedral Buildings, Abbeygate Street Lower, Galway City, Co-Galway, Ireland.
Is all of your stuff made in Ireland?
Yes. We manufacture all of our own brand mishnóc products at our leather workshop in Athenry, Co-Galway. We do sell some third party leather goods on our website which are made overseas and in our bricks and mortar store in Galway city but these are clearly pointed out.
Do you make bespoke products?
As a rule, no. Prototyping products is a time consuming inefficient way of producing 1 item.
Do you wholesale your products?
We sell our notebooks and belts to quality independent retailers Europe wide. You can email Patty at patty@mishnoc.com for info. We do not sell to marketplace sellers using platforms such as Amazon or Ebay.
What are the opening hours of your store?
Monday-Saturday 10am to 6pm. Closed for lunch 1.30 – 2pm
Sunday Closed, Bank Holidays 11am – 5pm Closed for lunch 1.30 – 2pm
Can I visit your leather workshop?
No, it’s not setup for visitors. You can visit our retail store in Galway City.
Why do you make things from leather isn’t it bad for the environment and unfair on animals?
All of the leather used by us is a by product of the meat industry and no animal is farmed for it’s hide. Creating a demand for higher quality leathers leads to high animal welfare standards as any marks on the skin caused by bad handling or conditions denigrates the hide to a bad grade leather.
Products made from leather last longer and with care improve with age. This helps to fight the blight that is “Fast Fashion”. Cheap fake or vegan leather products are all made from polyurethane (pu) a by product of the petro chemical industry. It is extremely cheap and allows bag and accessory makers to produce low quality throw away fashion. It all ultimately ends up in our land fills and oceans, it can take in excess of 500 years to break down
Do you use Irish Leather?
Currently there are no companies in Ireland tanning leather. All of Ireland’s raw hides are exported for tanning to other countries. Irish hides are highly sought after by European Tanners as the quality is very high due to high animal welfare standards practiced in farming here. We only use the highest quality cow leather that has been tanned in European tanneries.
Do you offer a repair service?
Currently we only offer a repair service to customers who have originally purchased their product from us. Email Mark on mark@mishnoc.com to book in your repair.
