Answers to your Questions
Internet dispatch for Christmas 2018 is now closed. If you purchase a product after Sunday December 16th 2018 it will be dispatched on January 3rd 2019. To help with your gifting this Christmas. All purchases made in the run up to Christmas can be returned for exchange up until January 20th 2019.
Once your bag is shipped you will be notified by email and a tracking number for an post will be issued. (this email may end up in your spam folder). We use An Post for all of our deliveries and you will receive your purchase within 5 working days. You will be contacted immediately should any issues concerning your order arise. An Post will require a signature for goods on arrival and if no one is home goods will be returned to your nearest An Post mail centre for collection.
We can be contacted at the following email address for any questions or queries you might have: [email protected] You can also call internet dispatch from Monday to Friday between the hours of 10am – 1.00pm on +353 (0)91 877422.
Delivery to the UK is free on all orders of €49.99 and over. A cost of €5 will apply to shipping on all orders below this value.Your purchase will be delivered by a combination of the Irish Postal Service and Parcel Force. Our UK delivery service is tracked and you will receive a tracking number once your goods have been dispatched. Please allow up to 9 working days for your delivery and all deliveries will require a signature for the goods on your end. If you have any queries at all please contact us on [email protected] or call us on 00353 (0)91 563859 Monday to Friday 10am to 5pm.
RETURNS POLICY AT MISHNÓC
At mishnóc we offer a no quibble returns policy. If for any reason you are not happy with your purchase simply return it to us within 14 days in any original packaging and with the labels intact for a full refund. Please include a copy of your receipt. Your refund will be made to the payment method you used originally. It may take up to 7 days for this refund to appear on your account. Once your refund has been processed you will be notified by email. All goods returned must be in saleable condition. We do not offer free returns. We recommend you use the AnPost service at www.returnmyshopping.ie or alternatively our returns address is: mishnóc, Unit 3, Cathedral Buildings, Abbeygate Street Lower, Galway City, County Galway, Ireland.
Returns after 14 days
At mishnóc we accept returns for exchange or credit up to one month from the date of purchase. We cannot offer cash refunds after 14 days. All goods returned must be in saleable condition, unworn and will all original labels and packaging intact.
Do you wholesale your products?
Yes we do. Drop us a line on [email protected] to arrange for one of the team to call to you.
Returns can be made in store or by post to mishnóc, Unit 4, Cathedral Buildings, Abbeygate Street Lower, Galway City, Co-Galway, Ireland.