ANSWERS TO YOUR QUESTIONS
Our order book for Christmas 2020 is filling up unusually early this year. To help you with early ordering all orders placed from September 1st on our website are eligible for returns after Christmas up to Monday 25th January 2021. Please note there are no returns on items which have been personalised.
We dispatch internet orders within 10 working days. Delivery in Ireland is free on all orders of €100 and over. A cost of €9 will apply to shipping on all orders below this value. Once your order is shipped you will be notified by email and a tracking number for an post will be issued. (this email may end up in your spam folder). An Post will require a signature for goods on arrival and if no one is home goods will be returned to your nearest An Post mail centre for collection.
We can be contacted at the following email address for any questions or queries you might have: [email protected] Alternatively you can call us on 00353 91 563859 if you would like to talk to us.
We dispatch internet orders within 10 working days. Delivery to the UK is free on all orders of €120 and over. A cost of €11 will apply to shipping on all orders below this value. UPS are our shipping partners for the UK. Outlying or remote area orders are sent by AnPost the Irish National postal service. Once your package is on the way you will receive an estimated delivery date and tracking details email from UPS. All orders are tracked and will require a signature. If you have any queries at all please contact us on [email protected] Alternatively you can call us on 00353 91 563859 if you would like to talk to us.
We dispatch internet orders within 10 working days. We use UPS courier for European Deliveries. Delivery within Europe is free for orders over €120 and a flat rate of €15 applies to orders below this value. UPS are our shipping partners in Europe. Outlying or remote area orders are sent by AnPost the Irish National postal service. Once your package is on the way you will receive an estimated delivery date and tracking details email from UPS. All orders are tracked and will require a signature. If you have any queries at all please contact Mark on [email protected] Alternatively you can call us on 00353 91 563859 if you would like to talk to us.
United States Delivery?
We dispatch internet orders within 10 working days. Delivery to the United States is €25 and Free Delivery will be applied to orders over €200. We use UPS for all of our US Shipping. Goods are sent Delivery Duty Unpaid and may be subject to local custom fees and import charges. This occurs in the event that the item(s) ordered is above the specified country’s import threshold and is required by the law of that country. Please check your local import thresholds. Customers with shipping addresses outside of the EU are solely responsible for all duties and import taxes if they do incur.
What are the opening hours of your store?
Monday-Saturday 10am to 6pm. Closed for lunch 1.30 – 2pm
Sunday Closed, Bank Holidays 11am – 5pm Closed for lunch 1.30 – 2pm
Do you offer a repair service?
Currently we only offer a repair service to customers who have originally purchased their product from us. Email Mark on [email protected] to book in your repair.
Why do you make things from leather isn’t it bad for the environment and unfair on animals?
All of the leather used by us and our partners is a by product of the meat industry and no animal is farmed for it’s hide. Creating a demand for higher quality leathers leads to high animal welfare standards as any marks on the skin caused by bad handling or conditions denigrates the hide to a bad grade leather.
Products made from leather last longer and with care improve with age. This helps to fight the blight that is “Fast Fashion”. Cheap fake or vegan leather products are all made from polyurethane (pu) a by product of the petro chemical industry. It is extremely cheap and allows bag and accessory makers to produce low quality throw away fashion. It all ultimately ends up in our land fills and oceans, it can take in excess of 500 years to break down
Do you use Irish Leather?
Currently there are no companies in Ireland tanning leather. All of Ireland’s raw hides are exported for tanning to other countries. Irish hides are highly sought after by European Tanners as the quality is very high due to high animal welfare standards practiced in farming here.
Do you make bespoke products?
As a rule, no. Prototyping products is a time consuming inefficient way of producing 1 item.
Is all of your stuff made in Ireland?
Yes. We manufacture all of our own brand mishnóc products at our leather workshop in Athenry, Co-Galway. We do sell some third party leather goods at our bricks and mortar store in Galway city but everything available on our website is made by us in Ireland.
Can I visit your leather workshop?
There are plans to allow visitors to the workshop starting in Summer 2020 (Covid-19 has put paid to these plans) but at the moment all visits are by appointment only. Please contact Mark at [email protected]
RETURNS POLICY AT MISHNÓC
At mishnóc we offer a no quibble returns policy. If for any reason you are not happy with your purchase simply return it to us within 14 days in any original packaging and with the labels intact for a full refund. Please include a copy of your receipt. Your refund will be made to the payment method you used originally. It may take up to 7 days for this refund to appear on your account. Once your refund has been processed you will be notified by email. All goods returned must be in saleable condition. We do not offer free returns. Please note that we cannot offer refunds or exchanges on products that have been personalised. We recommend you use the AnPost service at www.returnmyshopping.ie if you are based in Ireland or alternatively for European and UK customers use your local postal provider. We recommend you use a tracked service to insure your item reaches us. Our returns address is: Mishnoóc Leather Goods, Park, Athenry, Co-Galway, H65H560
Returns after 14 days
At mishnóc we accept returns for exchange or credit up to one month from the date of purchase. We cannot offer cash refunds after 14 days. All goods returned must be in saleable condition, unworn and will all original labels and packaging intact. Please note that we cannot offer refunds or exchanges on products that have been personalised.
Returns can be made in store or by post to mishnóc, Unit 3, Cathedral Buildings, Abbeygate Street Lower, Galway City, Co-Galway, Ireland.