ANSWERS TO YOUR QUESTIONS
How long before my order ships?
Everything at mishnóc is made by hand. We are making all day everyday. Your order will ship within 7 working days of your order.
Irish Delivery?
We dispatch internet orders within 7 working days. Delivery in Ireland is free on all orders of €110 and over. A cost of €7 will apply to shipping on all orders below this value. Once your order is shipped you will be notified by email and a tracking number for an post will be issued. (this email may end up in your spam folder). An Post will require a signature for goods on arrival and if no one is home goods will be returned to your nearest An Post mail centre for collection.
We can be contacted at the following email address for any questions or queries you might have: [email protected]. Alternatively you can call us on 00353 91 563859 if you would like to talk to us.
UK Delivery?
We take care of all UK Duties and Customs so UK customers will have no further charges to pay on arrival. We dispatch internet orders within 7 working days. We use Parcelforce couriers for UK Deliveries. Delivery within the UK is free for orders over €160 and a flat rate of €12 applies to orders below this value. Once your package is on the way you will receive an estimated delivery date and tracking details for Parcelforce. When the package is in Ireland it can be tracked here and once it lands in the UK it can be tracked here. All orders are tracked and will require a signature. If you have any queries at all please contact Mark on [email protected]. Alternatively you can call us on 00353 91 563859 if you would like to talk to us.
European Delivery?
We dispatch internet orders within 7 working days. We use DHL or AnPost courier for European Deliveries. Delivery within Europe is free for orders over €160 and a flat rate of €20 applies to orders below this value. All orders are tracked and will require a signature. For countries in Europe outside the economic European Union the customer will be responsible for any import Duties and Taxes if they occur. If you have any queries at all please contact Mark on [email protected]. Alternatively you can call us on 00353 91 563859 if you would like to talk to us.
United States Delivery?
We dispatch internet orders within 7 working days. Delivery to the United States is €25 and Free Delivery will be applied to orders over €160. We use DHL or An Post for all of our US Shipping. Once your package is on the way you will receive an email with tracking details from DHL or AnPost. Deliveries sent by AnPost will be delivered by your local post office. All orders are tracked and will require a signature. Goods are sent Delivery Duty Unpaid and may be subject to local custom fees and import charges. This occurs in the event that the item(s) ordered is above the specified country’s import threshold and is required by the law of that country. Please check your local import thresholds. Customers with shipping addresses outside of the EU are solely responsible for all duties and import taxes if they do incur.
RETURNS POLICY AT MISHNÓC
By Post
At mishnóc we offer a no quibble returns policy. Full instructions on how to make a return will be included with your order. Just arrange your return within 14 days for a full refund. We do not offer free returns. We cannot offer returns for items which have been personalised. To arrange your return simply call Mark on 091 563859 or email [email protected]
In Store
Returns can be made in store or by post to mishnóc, Unit 3, Cathedral Buildings, Abbeygate Street Lower, Galway City, Co-Galway, Ireland.
Is all of your stuff made in Ireland?
Yes. We manufacture all of our own brand mishnóc products at our leather workshop in Athenry, Co-Galway. We do sell some third party leather goods on our website and in our bricks and mortar store in Galway city but these are clearly pointed out.
Do you make bespoke products?
As a rule, no. Prototyping products is a time consuming inefficient way of producing 1 item.
Do you wholesale your products?
We sell our notebooks and belts to quality independent retailers Europe wide. You can email Patty at [email protected] for info. We do not sell to marketplace sellers using platforms such as Amazon or Ebay.
What are the opening hours of your store?
Monday-Saturday 10am to 6pm. Closed for lunch 1.30 – 2pm
Sunday Closed, Bank Holidays 11am – 5pm Closed for lunch 1.30 – 2pm
Can I visit your leather workshop?
There are plans to allow visitors to the workshop starting in Summer 2020 (Covid-19 has put paid to these plans) but at the moment all visits are by appointment only. Please contact Patty at [email protected].
Why do you make things from leather isn’t it bad for the environment and unfair on animals?
All of the leather used by us is a by product of the meat industry and no animal is farmed for it’s hide. Creating a demand for higher quality leathers leads to high animal welfare standards as any marks on the skin caused by bad handling or conditions denigrates the hide to a bad grade leather.
Products made from leather last longer and with care improve with age. This helps to fight the blight that is “Fast Fashion”. Cheap fake or vegan leather products are all made from polyurethane (pu) a by product of the petro chemical industry. It is extremely cheap and allows bag and accessory makers to produce low quality throw away fashion. It all ultimately ends up in our land fills and oceans, it can take in excess of 500 years to break down
Do you use Irish Leather?
Currently there are no companies in Ireland tanning leather. All of Ireland’s raw hides are exported for tanning to other countries. Irish hides are highly sought after by European Tanners as the quality is very high due to high animal welfare standards practiced in farming here. We only use the highest quality cow leather that has been tanned in European tanneries.
Do you offer a repair service?
Currently we only offer a repair service to customers who have originally purchased their product from us. Email Mark on [email protected] to book in your repair.
